Lessee Portal

FAQs

Who is responsible for paying property taxes on my leased vehicle?

Answer:

As the lessee you are responsible for taxes and other government fees (i.e. parking tickets, registration, excise, etc.)
Who is responsible for maintenance and repairs?

Answer:

As the lessee, you are responsible for all dealer recommended maintenance as well as any repairs beyond normal wear and tear. Your lease contract has additional details.
I am moving. What do I do?

Answer:

Contact your Credit Union / Financial Institution before you move. Not every state is licensed for the CULA lease. Plus, moving to a new tax district even in the same state can impact your lease.
Can I take my leased vehicle outside of the United States?

Answer:

Your leased vehicle cannot be taken to Mexico at any time, not even if you purchase additional insurance. Your leased vehicle may only be taken to Canada if you receive written authorization from CULA in advance, and acquire the appropriate insurance.
What if my car is stolen or in an accident?

Answer:

Contact CULA immediately via email at claims@cula.com or via phone at 1-800-878-5400. We include GAP insurance with your program and will work with your insurer to maximize claim benefits. Failure to do so before repairing the vehicle could lead to higher costs down the road.
When my lease is over, when can I drop insurance from the vehicle?

Answer:

When CULA has accepted delivery of the vehicle you can drop your insurance coverage. CULA cannot accept delivery of your vehicle until all payments have been completed with the financial institution. If you or a dealer buys the vehicle then you can drop insurance when the title changes.
Who is CULA?

Answer:

CULA is the lessor and the owner of your vehicle. The financial institution is the lender on your vehicle.
When should I contact my financial institution?

Answer:

Questions on your payment.
You want a payoff quote.
You’re planning to move.
You change insurance coverage or carriers.
When should I contact CULA?

Answer:

Your vehicle is in an accident.
Your vehicle was stolen.
At lease end.